DELIVERY & RETURNS

DELIVERY TIMES

​

 Our delivery time frames vary depending on the item, most of our items are made-to-order; all delivery times are provided on the individual product page and delivery costs are provided at checkout. 

​

All of our items are either delivered fully assembled or require minimal assembly. 

​

If for any reason the driver has to enter your home we are not liable for any damages caused to your property.

​

Generally the driver will be happy to assist getting the item into your home, unless it proves a risk to his health or your property.

​

All deliveries are at the driver’s discretion. 

​

Delivery Cost

​

Delivery costs vary depending on the item, all delivery charges are shown at checkout.

​

How We Deliver

​

Depending on the item, we use a range of delivery companies including but not limited to DHL, ParcelForce, Hermes and Royal Mail.

​

We offer weekday deliveries between 09:00 - 17:00 but weekend and evening deliveries can be arranged. 

​

RETURNS POLICY

All our industrial-style products are made to order and involve significant transport costs. We are not able to offer refunds if you change your mind or order incorrectly. If there is a fault in the workmanship, we will endeavour to fix the fault or provide an exchange or refund. 

​

For all our Retrostar chairs, Supernova chairs and other products made by Sternzeit Design; all of these items are made-to-order so we cannot accept refunds unless the item is damaged or faulty.  Any damage or faults would need to be made clear to us within 2 days of receiving the order. 

​

For our non-industrial-style products, such as, lighting, rugs, vases and planters and some dining chairs, we are able to offer a refund or exchange within 14 days.